Personal Information Collection Statement (PICS)

Last updated: 3rd Jan 2026

1. Data Controller
PHOS Limited – Operating brand: THE KONGNER

2. Purposes and Data Collected
We collect and use personal data for different scenarios, including:

(a) Member Registration and Management
Collected data:
- Email address (required)
- First name, Last name, Nickname (optional)
- Phone number, Instagram handle, Gender (optional)

Purpose:
- To create and manage member accounts
- Identity verification and system notifications
- Member-specific content and events

If you do not provide a valid email, you cannot register or access member services.

(b) Order Placement and Purchase
When you place orders for goods or services, we collect:
- Contact information (name, email, telephone number)
- Delivery or billing address
- Order and payment-related data (excluding full credit-card details; payments are processed via secure gateways)

Purpose:
- Processing orders, payments and deliveries
- Sending order-related communications and customer support
- Legal and accounting record-keeping

Failure to provide this information may prevent us from fulfilling your order.

(c) Automatically Collected Data
- IP address, device and browser information
- Usage behaviour (pages viewed, clicks, logins)
- Cookies and similar technologies

3. General Purposes
- Managing accounts and verifying identity
- Processing orders, payments and shipping
- Service and event communications
- Contacting you via email, phone or messaging
- Performing anonymous analysis and service improvements
- Direct marketing (with consent)
- Preventing fraud and complying with law

4. Use of Gender Data
Gender information is used only for aggregate statistics, inclusion analysis and service design — not for identification or discrimination.
Provision of gender information is entirely voluntary and not required for account creation or service access.

5. Direct Marketing
We will only send you promotional or event information with your explicit consent.
You may opt out of receiving such communications at any time.

6. Cookies
We use cookies to enhance functionality and analyze traffic. You can manage cookies in your browser settings.

7. Data Sharing
We do not sell any personal data.
We may share or transfer data only:
- To service providers essential for hosting, payment or delivery;
- As required by law or regulatory authorities.

All service providers are bound by confidentiality and data-protection obligations.
Some providers may be located outside Hong Kong. We ensure appropriate contractual and technical safeguards for cross-border transfers.

8. Data Retention
Data are retained only for as long as necessary to fulfil their collection purposes or legal requirements, and deleted or anonymised thereafter.

9. Data Security
We employ reasonable technical and managerial measures to protect your data, though no online transmission is absolutely secure.

10. Your Rights
You have the right to access, correct, or request deletion of your data, and to withdraw marketing consent at any time.
Please contact us in writing or by email.

11. Contact
Data Controller: PHOS Limited – Operating brand: THE KONGNER
Email: info@kongner.com
Website: https://kongner.com

12. Language Version
If there are discrepancies between the English and Chinese versions of this statement, the English version prevails.

最後更新：2026年1月3日

1. 資料控制者
PHOS Limited – 營運品牌：THE KONGNER

2. 收集資料的目的及類別
我們會在不同情況下收集及使用個人資料，包括：

(a) 會員登記及管理
收集資料：
- 電郵地址（必須）
- 名、姓、暱稱（自願）
- 電話號碼、Instagram 帳號、性別（自願）

目的：
- 建立及管理會員帳戶
- 身份核實及系統通知
- 提供會員專屬內容及活動

如未能提供有效電郵地址，你將無法登記或使用會員服務。

(b) 下單及購買
當你購買貨品或服務時，我們會收集：
- 聯絡資料（姓名、電郵、電話號碼）
- 送貨或帳單地址
- 訂單及付款相關資料（不包括完整信用卡資料；付款將透過安全付款閘道處理）

目的：
- 處理訂單、付款及送遞
- 發送與訂單相關的通訊及提供客戶支援
- 法律及會計紀錄保存

如未能提供上述資料，可能導致我們無法完成你的訂單。

(c) 自動收集資料
- IP 位址、裝置及瀏覽器資料
- 使用行為（瀏覽頁面、點擊、登入等）
- Cookies 及類似技術

3. 一般用途
- 帳戶管理及身份核實
- 處理訂單、付款及物流／運送
- 服務及活動通訊
- 透過電郵、電話或通訊軟件聯絡你
- 進行匿名分析及改善服務
- 在你同意下進行直接促銷
- 防止欺詐及遵守法律

4. 性別資料的使用
性別資料只用於彙總統計、共融分析及服務設計之用途，不會用作識別或歧視。
提供性別資料完全屬自願，並非建立帳戶或使用服務的必要條件。

5. 直接促銷
我們只會在你已明確同意的情況下，向你發送推廣或活動資訊。
你可隨時選擇不再接收相關通訊。

6. Cookies
我們使用 cookies 以提升功能及分析流量；你可在瀏覽器設定中管理 cookies。

7. 資料分享
我們不會出售任何個人資料。
我們只會在以下情況分享或轉移資料：
- 向對主機寄存、付款或送遞屬必要的服務供應商；或
- 依法或因監管機構要求。

所有服務供應商均受保密及資料保護義務約束。
部分服務供應商可能位於香港以外地區；就跨境轉移，我們會確保採取合適的合約及技術保障措施。

8. 資料保存
資料只會保存至達成收集目的或法律要求所需為止，其後會刪除或作匿名化處理。

9. 資料保安
我們採取合理的技術及管理措施保障資料，惟任何網上傳輸均不能保證絕對安全。

10. 你的權利
你有權查閱、更正或要求刪除你的資料，並可隨時撤回市場推廣同意。
請以書面或電郵聯絡我們。

11. 聯絡方式
資料控制者：PHOS Limited – 營運品牌：THE KONGNER
電郵：info@kongner.com
網站：https://kongner.com

12. 語言版本
如英文及中文版本出現歧義或不一致之處，以英文版本為準。