Return Policy

At KONGNER SHOP, each item is carefully made to order. We stand by the quality of our work and inspect every item before shipping.

As such, we do not accept returns or exchanges — except in the rare case that your item arrives damaged or defective.

All sales are final.

We do not accept returns or exchanges due to:

• Change of mind

• Incorrect size selection

• Delivery delays

• Personal preferences (e.g., material feel, color tone variation)

Please review product descriptions, size charts, and timelines carefully before placing your order.

If your item arrives damaged or has a manufacturing defect, we will gladly work with you to resolve the issue.

Please contact us within 7 days of receiving your order at:

Email: info@kongner.com

Include the following in your email:

1. Your order number (as shown in your Shopify confirmation email)

2. The email address used to log in to your KONGNER ID

3. A brief description of the issue

4. Clear photos showing the defect or damage

Once we receive your email, our team will:

• Verify your KONGNER ID and order details

• Review the issue (additional information may be requested)

If the item is confirmed to be defective or damaged:

• We will arrange a replacement, repair, or refund, depending on the situation

• Refunds (if applicable) will be issued to your original payment method within 5–10 business days