Shipping Policy

A. Order Confirmation

Orders are typically processed within 2–5 business days after payment is confirmed.

You will receive a confirmation email once your order has been received.

A separate shipping notification email will be sent when your order is dispatched, including tracking information (if applicable).

B. Product Nature (Pre-Order & Ready-to-Ship Items)

– Pre-Order Items

The majority of our products are made to order and offered on a pre-order basis. This approach supports our sustainability efforts by minimizing waste and overproduction, ensuring each item is crafted with care.

Please note:

• Estimated production and delivery timelines are clearly stated on each product page.

• By placing a pre-order, you acknowledge and accept the stated wait time before shipment.

• Production timelines may vary slightly due to supplier schedules, holidays, or peak periods.

• If your order includes multiple pre-order items with different timelines, the order will be shipped once all items are ready.

– Ready-to-Ship Items (If Available)

Occasionally, we release limited quantities of ready-to-ship items. These items are clearly labeled and dispatched within 2–5 business days after order confirmation.

If your cart contains both ready-to-ship and pre-order items:

• The entire order may be held until all items are ready.

• If you prefer to receive ready-to-ship items first, please email us at info@kongner.com. (Additional shipping fees may apply.)

C. Shipping Time

• Delivery times vary depending on your location and the shipping method selected at checkout.

• Estimated durations shown at checkout do not include pre-order production time.

• International orders may be subject to customs inspections and delays beyond our control.

D. Address Accuracy

Please ensure that your shipping address is accurate and complete before submitting your order.

We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Some countries may require personal information (e.g., ID, tax ID, or other documentation) to complete customs clearance. If applicable, we will contact you via info@kongner.com to request the necessary documents.

E. Shipping Delays

We strive to meet all estimated timelines, but delays may occur due to:

• Courier or customs processing

• Global shipping disruptions, natural disasters, or other force majeure events